Handling Time We process orders within 1-3 business days. Orders placed during weekends or holidays are processed on the next business day. If there are any issues with an order, we may need to contact you and seek additional information (for instance, an address clarification) which may add some extra time.
Transit Time & Delivery Areas Our delivery times vary based on location and are subject to change due to weather conditions and other unforeseen circumstances. Please note the estimated delivery times for different regions:
Country
Estimated Shipping Time (Days)
United States
8-21 days
Mexico
20-25 days
United Kingdom
10-15 days
Canada
10-18 days
India
10-15 days
Singapore
10-12 days
France
10-15 days
Netherlands
15-18 days
Sweden
15-18 days
Italy
10-15 days
New Zealand
10-15 days
Spain
10-15 days
Ireland
10-15 days
Saudi Arabia
10-15 days
Australia
10-18 days
Israel
15-20 days
Belgium
12-18 days
Denmark
12-18 days
Finland
12-18 days
Germany
10-16 days
Norway
12-18 days
United Arab Emirates
10-15 days
Portugal
10-15 days
Switzerland
10-17 days
Hungary
12-18 days
Austria
10-18 days
Turkey
12-18 days
Estonia
10-12 days
Shipping Shipping is billed at a flat-rate regardless of order or item size. USA Shipping is $7.99, and shipping to foreign countries varies and is calculated during checkout.
Cut-Off Time Our daily shipping cut-off time is 5 PM Mountain Time. Orders placed after this time will be processed on the following business day.
Delivery Area We proudly ship to a number of countries and regions, including the USA, Europe, Asia, Mexico, South America, Australia, Singapore, and Canada.
Multiple Addresses Please note that we can ship to only one address per order. For deliveries to multiple addresses, separate orders are required.
PO Boxes & Military APO/FPO Addresses Unfortunately, we are unable to deliver to APO/FPO addresses.
Customer Service Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM Mountain Time, to assist you with any inquiries or concerns regarding your order. You can reach us at:
Phone: +852 59837207
If you can’t get ahold of anyone, please reach out to our email address. Our average response time is typically around 2-4 hours.
